Privacy & Data Protection

Privacy Policy 918apk — Our Commitment to Protecting Your Data

At 918apk, your privacy is not merely a legal obligation — it is the trust you place in us. This Policy transparently explains how we collect, use, store and protect the personal information of every member in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.

Updated: 1 January 2026
Six Principles Privacy We Stand By

Every action we take in managing your data is guided by these six core principles

256-bit SSL Encryption

All data transmitted between your device and 918apk servers is protected by bank-grade 256-bit SSL encryption. No one can intercept or read your data while in transit.

PDPA 2010 Compliance

918apk operates in full compliance with Malaysia's Personal Data Protection Act 2010. We adhere to all legal requirements in the collection, processing and storage of members' personal data.

No Sharing Without Authorisation

Your personal information will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent. This is a promise we have never broken.

Secure Data Storage

Your data is stored in data centres protected by multi-layered physical and digital access controls. Our servers are monitored 24/7 and regularly audited by independent security parties.

Data Minimisation Principle

We only collect data that is strictly necessary for the stated purposes. 918apk does not collect irrelevant information or retain data longer than required by law.

Right of Access & Full Control

You have the full right to access, correct or request deletion of your personal data. Our privacy team is ready to assist with every request within 14 business days.

1

Introduction

918apk (hereinafter referred to as "we", "the Company" or "the platform") is fully committed to protecting the privacy and personal data security of all members and visitors to our website. This Privacy Policy explains in detail how we collect, use, disclose, store and protect your personal information when you use the website, mobile app and all services provided by 918apk.

This document was drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and international information security standards. By using the 918apk platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform.

Note: This Privacy Policy should be read together with Terms and Conditions 918apk. Both documents together form the complete agreement between you and us regarding use of the platform.

2

Personal Data We Collect

918apk collects your personal data through several means — whether provided directly by you during registration, generated automatically while you use the platform, or obtained from trusted third-party sources. Below is a breakdown of the data categories we collect:

Data Category Example Information Collection Method
Identity Data Full name, IC / passport number, date of birth, gender Registration form & KYC
Contact Data Phone number, email address, residential address Registration form
Financial Data Bank account number, account holder name, transaction history Deposit & withdrawal process
Usage Data Betting history, games played, session duration Automatically via the platform
Technical Data IP address, device type, browser, operating system Server logs & cookies
Communication Data Support chat records, emails, complaints Interaction with our team

We do not collect sensitive data such as health information, political affiliations, religious beliefs, or biometric data unless specifically required by applicable law.

3

How We Use Your Data

918apk uses your personal data solely for legitimate purposes relevant to the services we provide. We do not use your data for any other purpose without your prior consent. The primary purposes of data use are as follows:

  • Account management: Processing registration, verifying identity (KYC), and managing your login and account security.
  • Transaction processing: Processing deposits and withdrawals securely and accurately using the financial information you provide.
  • Service delivery: Ensuring all games, betting, and platform features function correctly for you.
  • Service communications: Sending important notifications related to your account, transactions, promotions, and platform updates.
  • Fraud prevention: Detecting and preventing fraud, money laundering, and unauthorised use of the platform.
  • Legal compliance: Meeting regulatory compliance obligations, financial reporting requirements, and requests from relevant government agencies.
  • Platform improvements: Analysing usage patterns to improve the user experience and develop new features.
  • Customer support: Resolving enquiries, complaints, and technical issues more effectively.

We use analytics data in aggregated and anonymised form to understand usage trends. Individual data is never used for analytics purposes without appropriate safeguards.

4

Data Sharing with Third Parties

918apk do not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of operating the platform, we may need to share your data with certain categories of parties as follows:

  • Payment processors: Payment service providers such as FPX gateway, DuitNow, and e-wallets that process your transactions. They receive only the data required to complete the relevant transaction.
  • Technology service providers: Companies providing server infrastructure, cloud services, and cybersecurity tools that support our platform's operations.
  • Game provider partners: Game software providers supplying casino and betting content. Data sharing is limited to information required for verification and compliance purposes only.
  • Regulatory and law enforcement agencies: When required by law, court order or direction from a lawful authority, we are obligated to disclose the requested data.
  • Auditors and professional advisors: Parties involved in financial audits, legal assessments, or platform security evaluations, subject to strict confidentiality agreements.

Important: All third parties with whom we share data are required to comply with data protection standards at least equivalent to our own. We are not responsible for actions by third parties that violate their confidentiality agreements with us.

5

Data Security Measures

Your data security is 918apk's top priority. We consistently invest in the latest security infrastructure to ensure your personal and financial data remains protected against cyber threats, unauthorised access, and data breaches.

Key security measures we implement include:

  • 256-bit SSL/TLS End-to-End Encryption for all data communications between the platform and users.
  • Two-factor authentication (2FA) system available to all member accounts for an added layer of security.
  • 24/7 security monitoring by our cybersecurity team using real-time threat detection systems.
  • Penetration testing conducted periodically by independent security parties to identify system vulnerabilities.
  • Strict internal access controls — only authorised personnel may access members' personal data, and every access is recorded in an audit log.
  • Regular data backups to a secondary data centre at a separate location to ensure service continuity.

Shared Responsibility: While we take all reasonable steps to protect your data, account security also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.

6

Cookies & Tracking Technologies

918apk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and personalise your experience.

The types of cookies we use are as follows:

  • Essential cookies: Required for core platform functions such as login, game sessions and security. Cannot be disabled.
  • Performance cookies: Collecting anonymised information about how you use the platform to help us improve our services.
  • Functional cookies: Saving your preferences such as language, location, and display settings to deliver a more personalised experience.
  • Analytics cookies: Helping us understand traffic patterns and overall platform usage in aggregate using trusted third-party analytics tools.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your overall user experience.

7

International Data Transfers

In operating a global platform, your personal data may be transferred to, stored or processed on servers located outside Malaysia. Any such transfer is carried out in compliance with applicable legal requirements and only to destinations with an adequate level of data protection.

918apk ensures all international data transfers are protected by:

  • Binding Data Processing Agreements (DPAs) with all third-party processors outside the country.
  • Internationally recognised standard contractual clauses to protect data during cross-border transfers.
  • A Data Protection Impact Assessment conducted prior to any large-scale data transfer.
8

Data Retention & Deletion Period

918apk retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymised.

  • Active account data: Retained for the entire duration that your account remains active at 918apk.
  • Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
  • KYC records: Retained for 5 years after account termination in accordance with anti-money laundering (AML) requirements.
  • Support communication logs: Retained for 2 years for complaint resolution and service improvement purposes.
  • Cookie and session data: Automatically deleted according to the set cookie expiry period (ranging from session to 12 months).

Once an account is closed at your request, 918apk will initiate the data deletion process within 30 days, subject to record-keeping obligations required by law.

9

Your Rights Under PDPA 2010

As a 918apk member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. We fully respect these rights and are committed to making it easy for you to exercise them.

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.

Right to Rectification

You have the right to request correction of inaccurate or incomplete data via your account settings or our support team.

Right to Erasure

You may request deletion of your personal data, subject to record-keeping obligations required by law.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, free of charge.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another service provider.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your data while your request is under review.

To exercise any of the above rights, contact our privacy team via the in-platform 24/7 Live Chat. We may require identity verification before processing your request for security purposes.

10

Children's Privacy

The 918apk platform is a service exclusively for adults aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we discover that personal data of an individual under the age of 18 has been collected inadvertently, we will take immediate action to delete that data and close the relevant account. Parents or guardians who have reason to believe their child has registered on our platform are urged to contact our support team immediately.

Warning: Registration by individuals under 18 is a serious violation of 918apk's Terms and Conditions. Such accounts will be terminated immediately upon detection.

11

Privacy Policy Amendments

918apk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or platform improvements. Any material amendments will be communicated to you via in-platform notifications or email at least 7 days before the changes take effect.

The "Updated" date at the top of this page reflects the latest version of the policy currently in effect. We recommend that you review this page periodically. Your continued use of our platform after any amendments are published constitutes your acceptance of the revised terms.

12

Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our dedicated privacy team is ready to assist. You may reach us through the following channels:

  • Live Chat 24/7: The fastest method — available directly on the platform or the 918apk mobile app.
  • Privacy Email: [email protected] — we aim to respond within 2 business days.
  • FAQ Page: Visit page FAQ us for answers to frequently asked questions about privacy and data security.

We take every privacy complaint seriously and are committed to resolving each issue within 14 working days. If you are not satisfied with how we handle your complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia.

Our Commitment: Your privacy is not merely a legal obligation for 918apk — it is at the heart of the trust you place in us. We will continue to ensure your data remains safe, transparent, and in your control at all times.

Your Data Is Safe. Your Fun is Guaranteed.

918apk combines world-class data security with the best betting experience in Malaysia. Register today and experience the difference for yourself.

PDPA 2010 Compliance 256-bit SSL Encryption No Data Sharing Without Consent 24/7 Privacy Support

18+ only · Play responsibly · Privacy Policy applies

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